Health Advocate is a confidential, HIPAA-compliant service that is designed to help you make the most of your health care and health benefits. Health Advocate has a team of Personal Health Advocates — typically, registered nurses supported by medical directors and benefits and claims specialists — ready to serve as a resource to you and your family when you need one-on-one assistance with health care or insurance issues.
Health Advocate is provided to all benefits-eligible associates, at no cost to you and regardless of whether or not you are enrolled in the Nemours Children’s Benefits plan. This benefit covers your eligible family members, including your parents and parents-in-law. Health Advocate can help you and your eligible family members:
- Find the right doctors within your plan’s network
- Schedule appointments with hard-to-reach specialists
- Resolve insurance claims and untangle medical bills
- Obtain prior authorizations and assist with appeals
- Estimate the cost of health care services
- Understand tests, treatments and medications
- Locate elder care and support services
- Facilitate the transfer of medical records
- Find the newest medical treatments available