FAQs by Topic
General
1Q: What is important for me to know about the 2025 benefits annual enrollment?
1A: This year, we will continue to offer a PTO buyback option (see questions 35-45).
We have some new benefits and improvements to the plans, so we encourage you to learn more. Our benefits offerings are designed to help you and your family achieve your best health, and promoting care at Nemours Children’s facilities is one way we are doing so this year. Please note your current elections will carry over into 2025 if you choose to not make any changes with a few exceptions. The exceptions include associates who are enrolled in:
- The Spousal Advantage Value Incentive (SAVI) plan;
- Flexible spending accounts (FSAs) including health care, limited purpose, dependent care, mass transit and/or parking;
- The health savings account (HSA) for those who want to keep their enrollment in the Green plan; and
- The income-based health reimbursement account (HRA) (see FAQs 16, 17 and 64-74 as eligibility factors apply).
In addition:
- We have renegotiated voluntary benefits and are improving some rates, plan provisions and service by moving to Lincoln Financial Group. This includes the life and accidental death and dismemberment (AD&D) insurance (basic and voluntary), long-term disability, accident, critical illness and hospital indemnity plans.
- The benefit amount on Plan 3 on the long-term disability plan will increase from $15,000 to $20,000.
- We have a NEW permanent life insurance with a long-term care rider. This does not replace the current Unum plan but has a unique offering of life insurance with long-term care benefits.
- We have customized our network of providers to promote Nemours facilities.
2Q: When is the 2025 annual enrollment election period?
2A: Our annual benefits enrollment period for 2025 elections will be Oct. 14-31, 2024.
3Q: Will the annual enrollment process be online again this year?
3A: All materials typically provided during annual enrollment will be available electronically through the Quantum Health site, the Nemours Children’s Benefits portal, Nemours Net, as well as on this site. You will receive a postcard mailed to your home address reminding you of the enrollment dates with a QR code that links to the digital enrollment materials. You will also receive an email letting you know when the enrollment portal is open and ready for your elections. To ensure access to this important information, everyone also will receive this information through a variety of communication channels.
4Q: What if I want to meet with someone to review my benefits options?
4A: This year we have additional enrollment support. Benefits counselors will be onsite at the main locations and there is a call center for telephonic assistance. This will provide for a personalized education enrollment session. Benefits counselors will review your options, help to answer your questions and assist with getting you enrolled. To schedule an appointment, click here.
Benefits Changes and Enhancements in 2025
Health Care Navigation
5Q: Will we still have access to Quantum Health?
5A: Yes! Quantum Health will continue to be our “front door” for benefits. This navigation and advocacy partner assists with benefit plan questions, finding in-network providers, precertification, claims questions and more! They will remain our one-stop shop for your health and insurance benefits so you only need to call one number for all your benefits needs.
Custom Medical Network
6Q: Why is there a change in the level of benefits for these facilities?
6A: Nemours is equipped to provide the best care for our children. We are confident that guiding you to our physicians and facilities is a wise and simple decision for your child’s health care needs. The facilities moving to out-of-network are: Children’s Hospital of Philadelphia (CHOP), St. Christopher’s Hospital for Children and Orlando Health Arnold Palmer. Please note that some of these hospital systems also exclude Nemours from their network for their own employee population.
Contact Quantum Health for the exception criteria to allow benefits at these facilities at the in-network benefit level when in the patient’s best interest.
7Q: What if I am not granted an exception but still choose to utilize these facilities?
7A: The facilities will be reimbursed at the out-of-network rate by the health plan. This will be paid at a lower level, costing you more out-of-pocket.
8Q: What if I have to use one of these facilities in the event of an emergency?
8A: Unexpected events happen, so emergency medical conditions requiring immediate care are an approved exception and will be processed at the in-network benefit level.
9Q: What do I do if my child has ongoing care or a planned procedure at one of these facilities?
9A: Call Quantum’s care coordinators for support in transitioning your child’s care to an in-network facility or determining if you are eligible for an exception. They can be reached at 844.460.2817 or chat with them online.
10Q: Will Quantum approve my ongoing treatment or do I have to call each time?
10A: Quantum will contact the facility on your behalf to review ongoing authorizations. They will inform you when the exception expires and assist in transitioning to an in-network provider. Notify Quantum if treatment plans change.
11Q: This facility is the only facility that provides this care. What do I do?
11A: Don’t hesitate to contact Quantum’s care coordinators for support and to determine if you are eligible for an exception. They can be reached at 844.460.2817 or chat with them online.
12Q: What if my child’s physician has admitting privileges at one of these facilities?
12A: Ask the physician if they have privileges at other facilities that may be in-network. If not, call Quantum’s care coordinators for help finding a new physician or determine if an exception may be appropriate.
13Q: What if I can’t get into a Nemours Children’s facility?
13A: Reach out to Quantum’s care coordinators for support in scheduling an appointment with your provider’s office.
Medical Coverage
14Q: Will we continue to have Meritain Health as our health insurance provider?
14A: Yes, and you will still have access to the same Aetna network providers. Nemours will continue to offer the same two Preferred Provider Organization (PPO) options (the Red and White plans, with in- and out-of-network benefits), an Exclusive Provider Organization (EPO) option (the Blue plan, with in-network benefits only) and a high-deductible health plan (Green plan).
15Q: Will I get a new medical ID card?
15A: No, not unless you need one. Your ID card is available anytime on the Quantum Health app or by logging into the portal. If you want to order more, you can also do that through the app or online.
16Q: Will the health reimbursement account (HRA) continue for 2025?
16A: Yes! Nemours is again offering an income-based HRA for associates who qualify based on household income. Eligible associates must enroll in either the Red, White or Blue plan and complete the HRA application found on the bottom left-hand side of the Empyrean portal. You will need to create an HR Help Center Ticket (in MyTech) with the benefits category. When you open your ticket, don’t forget to upload your 2023 tax returns with the application; more information is available here. Those who apply will be notified via your MyTech ticket once your application and required documentation have been reviewed and a determination has been made. Applications and documentation are due by Nov. 15, 2024 — additional details in the FSA, HSA & HRA section below.
17Q: If I had the HRA in 2024, do I need to do anything to continue eligibility for 2025?
17A: Yes. You will need to submit a new HRA application and your 2023 tax return via MyTech to determine your continued eligibility. Applications and documentation are due by Nov. 15, 2024.
18Q: Will fertility benefits continue to be offered in 2025 and are they available in all four plans?
18A: Nemours will continue to provide comprehensive and inclusive family-forming benefits including fertility benefits and additional pregnancy and parenting support resources. The benefit design allows you and your doctor to pursue the most effective treatment and provides coverage for two cycles. These fertility benefits are available in all four plans (Red, White, Blue or Green). This benefit is subject to your deductible and coinsurance. In addition, there is maternity support through Cleo Baby.
19Q: What if my spouse’s employer offers benefits?
19A: If you are currently enrolled in a Nemours plan but have the opportunity to enroll in your spouse’s plan (non-Nemours), you will want to consider our SAVI plan. Your Nemours premium for SAVI is $0, and it will pay 100% of the eligible out-of-pocket costs incurred from your spouses’ medical plan up to the Affordable Care Act (ACA) maximums (2025 limits are $9,200/single and $18,400/family per year).
Note: SAVI is available to currently enrolled associates, spouses and children who move to the spouse’s plan (except for TRICARE, Medicare, Medicaid and HSA plans). You and your spouse should weigh which plan works best for your circumstances. This benefit is also open to associates who are covered by a parent’s medical plan (non-Nemours). Check out one of the SAVI webinars or information in the Resource Library for eligibility requirements.
20Q: I was enrolled in SAVI in 2024. Do I need to do anything to continue coverage in 2025?
20A: Yes. You must re-attest your eligibility for 2025. If you miss this step, you and your covered dependents enrolled in 2024 will be removed for 2025.
21Q: What is the spousal surcharge for 2025?
21A: The spousal surcharge will continue to be $300 per month. This surcharge is applicable only when your spouse has access to medical coverage through his/her/their employer and you decide to cover him/her/them through a Nemours medical plan.
- If your spouse is not covered by Nemours, there is no spousal surcharge.
- The spousal surcharge will continue to be waived if you both work at Nemours.
- If your spouse has access to medical coverage from his/her/their employer, you can avoid the spousal surcharge and lower your out-of-pocket costs by enrolling in the SAVI plan.
Note: You are required to update the status of your spouse’s coverage availability during annual enrollment as part of your SAVI re-attestation.
22Q: Which of the plans has the most tax advantages?
22A: The Green plan includes a health savings account (HSA). An HSA account offers a triple tax advantage to those who enroll in it. Associates can contribute tax free, earn tax-free interest on their investments and use the funds for eligible medical expenses tax free. Nemours also contributes to your HSA. For single coverage, Nemours will contribute $250 a year and for family coverage, it is $500. These contributions equate to $10.42 for single and $20.83 for family, added to your account semi-monthly.
23Q: Is the cost of our benefits increasing for 2025?
23A: Dental is the only plan with a slight increase for 2025, ranging from $0.10 to $1.21 semi-monthly. Medical and vision plan associate contributions will remain unchanged. Premium costs for all supplemental life plans (associate, spouse, and child) and voluntary AD&D plans are lower with Lincoln Financial. The voluntary supplemental health benefits rates for critical illness, accident, and hospitalization will also remain unchanged.
24Q: What’s driving up the cost of health care?
24A: Many U.S. organizations are experiencing price increases for medical and other benefits due to high inflation, increasing cost of pharmaceuticals and ongoing labor shortages. Although Nemours’ costs have increased, there will be no increase to associate medical contributions in 2025.
25Q: Are there other medical coverages that can help me save money?
25A: Associates and their family members enrolled in one of the medical plans (Red, Blue, White or Green) have access to 2nd.MD, a virtual medical consultation and navigation service. With 2nd.MD, you can connect virtually with board-certified, elite specialists about your diagnosis or treatment plan all within a matter of days at no cost to you. 2nd.MD can answer questions about (1) diseases, cancer or chronic conditions; (2) surgeries or procedures; and (3) medications and treatment plans.
We continue expanding our centers of excellence through Carrum which includes cardiac, musculoskeletal and bariatric surgery. Using the centers of excellence is optional, but for those who choose the centers of excellence, your out-of-pocket costs will be lower and the cost of travel, if necessary, will be covered. You could pay as little as $0 out of pocket toward the cost of your surgery. There is no out-of-pocket expense ($0 deductible, co-insurance and co-pays) for the Red, Blue and White plans. The minimum deductible allowed under the Affordable Care Act must be met for the Green plan; for 2025, the minimums are $1,650 for single and $3,300 for family.
Twin Health offers services to help with diabetes, and Hinge Health offers virtual exercise therapy services. There is no cost to you to use these benefits.
Prescription Coverage
26Q: Which company do we use for prescription drug benefits?
26A: Express Scripts, the country’s largest pharmacy benefit manager, will continue administering pharmacy benefits.
27Q: What does our prescription drug program cover?
27A: The plan covers generics, preferred brands and non-preferred brands at participating pharmacies.
28Q: Are there any prescription coverage changes for 2025?
28A: There are no changes to the prescription co-pays, co-insurance or deductibles for 2025; however, the formulary does change from time to time. Should a formulary change occur, Express Scripts will notify you. More information about the formulary is available here.
Dental Coverage
29Q: Do we still have three options to choose from for 2025?
29A: Yes. Delta Dental offers three levels of dental coverage: Red, Blue and White.
30Q: What does our dental plan cover?
30A: Coverage includes diagnostic and preventive services, basic services, major services, and, on select plans, orthodontia.
31Q: Do my preventive services count toward my annual benefit maximum?
31A: No. Preventive services do not count toward your annual benefit maximum.
Vision Coverage
32Q: What type of vision plans are being offered in 2025?
32A: Nemours offers two affordable, associate-paid vision plan options for you and your family through Vision Service Plan (VSP).
33Q: What kind of benefits does VSP provide?
33A: Benefits include routine eye exams, lenses, frames and discounts on other vision services purchased through participating providers.
34Q: Is there any difference between next year’s vision coverage and this year’s plans?
34A: No. The vision plan rates remain the same.
Other Benefits
PTO Buyback
35Q: What is a PTO buyback program?
35A: A PTO buyback or cash-out program is a benefit program that allows associates to receive cash in lieu of accrued PTO.
36Q: Who is eligible to participate?
36A: All benefits-eligible associates who accrue PTO and have at least 88 PTO hours for the pay period ending Sept. 21, 2024, are eligible.
37Q: What are the minimum PTO balance requirements to be able to sell accrued PTO?
37A: To be able to sell accrued PTO, you must have at least 80 hours of PTO in your bank after selling PTO. The smallest amount of PTO that can be sold is eight hours. For example, if you have 88 hours of accrued PTO, you may sell eight hours.
38Q: What is the maximum number of PTO hours I can sell?
38A: The maximum is 100 hours. PTO is sold in hourly increments.
39Q: Will my PTO buyback request be affected if I fall below the 80-hour minimum required balance before payment?
39A: We will review PTO buyback elections prior to processing. Individuals who fall below the 80-hour balance will have their PTO buyback election lowered to meet the minimum requirement.
40Q: Does pre-scheduled PTO affect my PTO balance?
40A: Pre-scheduled PTO will not lower the PTO balance that appears eligible for buyback. If you have PTO planned for future use, please be mindful of what you choose to sell so that your planned PTO is available when you need it.
41Q: If I want to participate, when can I sell accrued PTO?
41A: The PTO buyback program will be offered during annual enrollment, Oct. 14-Oct. 31, 2024. Elections cannot be changed after midnight on Oct. 31, 2024.
42Q: How many times will this program be offered a year?
42A: The PTO buyback program is offered only once this year during annual enrollment in October.
43Q: When will payment be made?
43A: PTO buyback payments will be processed as a separate payment from the Nov. 22, 2024 paycheck.
44Q: If I want to change my retirement contribution for the Nov. 22 check, when is the deadline to go into Transamerica’s site to make a change?
44A: The last day to change your deferral election would be midnight (EST) on Wednesday, Nov. 13, 2024. Please note that changing deferrals is voluntary, and if you want to revert to your prior contribution percentage, you will have to follow those same steps after the payout.
45Q: Is the PTO sold paid at its total value?
45A: If you sell accrued PTO, it will be paid at 80 percent of its value. For example, if you sell 100 PTO hours, it will be paid at 80 percent of your pay rate, and 100 hours will be removed from your PTO bank. Your payment will be equivalent to 80 hours of PTO.
Life/AD&D, Long-Term Disability, Accident, Critical Illness, Hospital Indemnity Plans
46Q: Who is the new carrier for these benefits?
46A: Beginning Jan. 1. 2025, Lincoln Financial will be the new administrator for basic life/accidental death & dismemberment (AD&D), voluntary associate life, spouse life, child life, voluntary AD&D, long-term disability, accident, critical illness, and hospital indemnity plans.
47Q: During annual enrollment, do I need to enroll in these benefits?
47A: You do not need to enroll in these benefits. If you are currently enrolled, your elections will rollover to 2025. If you are not enrolled and wish to enroll in one or more of these benefits, you will have to go online to make your selections. It is important that we have this information on file, especially for the Nemours-paid basic life/AD&D benefits offered to benefits-eligible associates. Even if you do not want to make any changes, we encourage you to at least log in and ensure that your beneficiary information is current.
48Q: Are there rate changes with these benefits?
48A: Yes. The rates for voluntary associate and spouse life benefits are lower. Please note that if your age ends in a zero or a five on Jan. 1, your rates will change as you will be in a new age bracket. The same is true for a covered spouse.
49Q: Are there any benefit enhancements?
49A: Yes! Our long-term disability benefit (plan 3) will have a benefit increase of $15,000 to $20,000. Lincoln Financial also provides travel assistance, funeral preparation services and support for bereaved families.
50Q: I am not currently enrolled in voluntary life insurance. Can I sign up during annual enrollment?
50A: During this annual enrollment, you can elect up to $500,000 (not to exceed five times your annual earnings) without completing any medical questionnaires. Associates currently enrolled can increase their current elections up to $500,000, no questions asked. For spouse life, currently enrolled associates can increase the spouse coverage by $10,000 or $20,000 up to $100,000. If you previously waived this coverage and wish to enroll, you can elect either $10,000 or $20,000 with no medical questions. Any amounts above the maximum limits above are subject to medical review.
51Q: My family also works at Nemours and is/are eligible for benefits. Can I enroll them as dependents on my coverage?
51A: Double coverage is not allowed. If your spouse and/or child(ren) also work for Nemours and you have family coverage, dependent benefits would not be payable at the time of claim. For families, only one parent can cover the child(ren). Double coverage does not apply if your dependents are less than 0.5 FTE.
Permanent Life Insurance with a Long-Term Care Rider
52Q: Does this replace my voluntary life benefit? What about my Unum long-term care plan?
52A: No. This won’t impact any of your current enrollments.
53Q: What is the permanent life with long-term care benefit?
53A: The permanent life with long-term care benefits protects your family with life insurance and long-term care coverage. It’s portable, so if you decide to leave Nemours you can take the coverage with you. This benefit is in addition to the group life insurance provided by Nemours and gives you the option to buy additional coverage with no medical questions. This is a great way to cover final expenses and nuisance debt to remove any burden from your dependents. Additionally, the long-term care feature will pay you a monthly benefit if care is ever needed. It’s a great way to purchase this important benefit to cover long-term care needs with no medical questions.
54Q: How does the long-term care (LTC) benefit work?
54A: If you need LTC, you can access your death benefit, while you are living, for home health care, assisted living, adult day care and nursing home care. You get 4% of your death benefit per month while you are living for up to 25 months to help pay for LTC. Insurance premiums are waived while this benefit is being paid. Extension of benefits extends the monthly LTC benefit for up to an additional 50 months (75 months total) after 100% of the base death benefit has been used for LTC.
55Q: If I exhaust the LTC benefits, what happens to my death benefits?
55A: This plan has a death benefit restoration provision. Ordinarily, accelerating your life coverage for LTC benefits can reduce your death benefit to $0. While in force, this rider restores your life coverage to not less than 50% of the death benefit on which your LTC benefits were based, not to exceed $50,000. This rider assures you that a death benefit will be available for your beneficiary until you reach age 121.
Parental Leave
56Q: What is the Nemours parental leave benefit?
56A: All new parents are eligible for six weeks of paid (100%) parental leave. This is in addition to the short-term disability benefits that birth mothers currently receive.
Employee Assistance
57Q: How many visits are allowed under our Employee Assistance Program?
57A: Annual allowed visits include eight per topic, per year, per person. This benefit is available to all Nemours associates and their households. These visits may be done in person or virtually.
Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs) & Income-Based Health Reimbursement Arrangements (HRAs)
58Q: Who is our spending accounts vendor?
58A: HealthEquity administers our spending accounts.
59Q: What happens with my funds with HealthEquity?
59A: For the FSAs and the HSA, you will have to complete a new enrollment in the Empyrean portal.
- Any funds in your health care FSA up to $640 will roll over into 2025. Any remaining FSA funds will be forfeited.
- For the dependent care account, there is a runout process where you will have until April 30, 2025 to submit for reimbursements for services in 2024.
- Mass transit and parking funds will be rolled over.
HSA funds will also roll over.
- Any funds in your health care FSA up to $610 will roll over into 2024. Any remaining FSA funds will be forfeited.
- For the dependent care account, there is a runout process where you will have until April 30, 2025 to submit for reimbursements for services in 2024.
- Mass transit and parking funds will be rolled over.
- HSA funds will roll over.
60Q: Do I need to re-enroll in the FSA for 2025?
60A: Yes; you need to make a new FSA pledge to continue the benefit for 2025 (health care, limited purpose, dependent care, parking or transportation).
61Q: What happens to my FSA funds if I move to the Green plan from one of the other plans?
61A: If you move from a Red, Blue or White plan to the Green plan, any unused health care FSA funds from 2024 will be converted to a limited purpose FSA and carried over to 2025 up to the IRS limit. The limited purpose FSA funds can be used for qualified dental and vision expenses incurred during 2025.
62Q: What changes are being made to the employer contributions to the HSA?
62A: The employer HSA contribution amounts are NOT changing (up to $250 for single and $500 for single plus coverage). Nemours’ contributions are pro-rated and deposited twice monthly instead of as a lump sum.
63Q: Will my personal HSA contributions roll over to 2025?
63A: No. If you want to make an HSA contribution during 2025, you must elect a new contribution amount during the enrollment process. Unlike the FSA, you can make changes to the HSA throughout the year. Please note that your HSA funds will roll over year to year.
64Q: What is a health reimbursement arrangement (HRA)?
64A: An HRA is a benefit account owned and funded by Nemours. The funds are used by eligible associates and their dependents to pay for eligible medical expenses.
65Q: Who contributes to an HRA?
65A: It is funded by Nemours. HRAs do not allow associate contributions.
66Q: What are the HRA annual contribution limits?
66A: $1,000 for associates enrolled in single coverage and $2,000 for associates enrolled in family coverage. Family coverage includes any combination of spouse and/or children.
67Q: When is my HRA funded?
67A: Once your application has been approved, you will receive an update in your MyTech ticket. The Benefits team will then work with Empyrean to update your eligibility. Once updated, the information will flow over to Meritain and Quantum Health. You will receive a Quantum Health ID card with “HRA Medical Plan” in the top right-hand section. Click here for a sample of an HRA ID card.
68Q: What is an HRA-eligible expense?
68A: HRA-eligible expenses include copays, coinsurance, deductibles and prescriptions. Please note that Meritain is not able to set the funds so that it only applies to in-network benefits. To get the best use of these funds, we suggest trying to stay in the network as out-of-network services have separate deductibles and coinsurance.
69Q: Can I get reimbursed from both my HRA and FSA?
69A: You cannot claim the same expense twice in order to get reimbursed from multiple accounts. In other words, you cannot get reimbursed by your HRA and the FSA for the same expense. There is no “double dipping.” If you have an HRA and FSA, there are some situations that may allow reimbursement from multiple accounts, though not for the same total expense. For example, say you have an HRA and FSA, and you incur a $500 bill. In your HRA, you have $200 available to spend, so you receive reimbursement for that $200. The remaining $300 may be covered by the FSA since that amount had yet to be reimbursed.
70Q: How do I use the HRA?
70A: You will need to present your Quantum Health ID card to your provider or pharmacy. When the claims are submitted, the funds will be deducted from the HRA account. Any charges outside of the annual contributions will be your responsibility to pay.
71Q: If I leave Nemours, can I keep the funds in the HRA?
71A: Associates cannot keep any remaining HRA funds when they leave their employment, whether termination is voluntary or involuntary. However, you can access those funds if you enroll in COBRA and continue your coverage.
72Q: Do HRA funds roll over from year to year?
72A: No.
73Q: How do I apply for this benefit?
73A: You will need to complete the 2025 income-based HRA form and submit your 2023 federal income tax return (Form 1040). If you are married and file separate returns, please include yours and your spouse’s 2023 federal income tax returns with this application. Redact or black out any Social Security numbers on your form prior to sending. Applications for 2024 will need to be submitted by Nov. 15, 2024. Any missing documentation may delay the process.
74Q: I had the HRA in 2024. Do I need to do anything to have it in 2025?
74A: Yes. You will need to submit a new HRA application and your 2023 tax return(s) to determine your continued eligibility.
Wellness
75Q: Am I required to participate in my company’s Wellness Program?
75A: No, while we hope you participate for the benefit of your own health and wellness, there is absolutely no requirement that you participate. The wellness program is completely voluntary.
76Q: What must I do to participate in the Wellness Program?
76A: You are asked to complete a health assessment, biometric screening and Well-Being Index which are all voluntary. However, only associates who complete these items may earn certain incentives or prizes. Additional incentives, prizes, or health premium discounts may be available for participating in other health-related activities. Please see your program’s specific information as provided by the Associate Wellness Program.
77Q: Can I do just part of the wellness activities, or do I have to do all three?
77A: Please see your program’s specific information as provided by your provided by the Associate Wellness Program.
78Q: I don’t want Nemours or Allura Health to have my private medical information. Is there another way to participate in the program?
78A: If you decline to complete the health assessment and/or biometric screening, there are many ways to participate and earn incentives in your wellness program. You may request a reasonable accommodation or an alternative standard by contacting [email protected] or [email protected].
79Q: I’m already very healthy and live a healthy lifestyle. So, why do I need to participate in the program?
79A: Congratulations on your healthy path! While no associate is ever required or compelled to participate in our Wellness Program, the Program is designed to benefit all levels of health and wellness, and has many resources to help you maintain those healthy habits.
80Q: My doctor has told me not to do certain activities, but I want to earn a prize or incentive. Can you make an exception for me?
80A: Your Wellness Program is required by law to provide reasonable alternatives for its program offerings. If you are unable to participate in any specific program offering, you are advised to find out more about your alternative standard by contacting [email protected] or [email protected] to have your request reviewed.
81Q: Can Nemours use my medical information as a reason not to promote me or even fire me? Can they decide not to promote me or fire me if I decide not to be part of the program?
81A: Federal laws strictly prohibit using medical information you provide as part of participating in the wellness program to discriminate or retaliate against you in any way related to your employment. These laws also ensure that you are not subject to any retaliation for choosing not to participate in a wellness program.
82Q: I’m giving a lot of information by participating in this program. What happens in the event of a data breach?
82A: While every appropriate precaution is taken to avoid a data breach, should one occur involving information you provided in conjunction with the wellness program, you will be notified immediately and appropriate measures will be taken to secure your information.
83Q: What if I have additional questions about Wellness-Connect and its offerings?
83A: For questions regarding your program offerings, incentives and alternatives, please contact the Associate Wellness Team at [email protected]. For questions regarding Wellness-Connect, please contact Wellness-Connect Support at [email protected] or 877.931.8005.
Public Service Loan Forgiveness
84Q: What is the Public Service Loan Forgiveness (PSLF) program?
84A: PSLF is a federal program offered by the U.S. Department of Education that forgives remaining balances on direct loans if certain eligibility requirements are met including remittance of 120 qualifying monthly payments under certain repayment plans while working full-time for a qualifying employer. Eligibility and application information is available here. You may also visit Nemours.tuition.io/register and request an email invitation to participate by entering your work email address.
Enrollment Process
85Q: How do I enroll?
85A: Using single sign-on: If you are signed on to the Nemours network, you can access www.NCHBenefits.org without entering a username or password. From Nemours Net, click on Harmony, scroll the options until you see “Nemours Applications,” then select “Health and Insurance Benefits.”
Outside the Nemours network: Use these instructions if you are not using single sign-on. Most of you will be new users. If you have never accessed the www.NCHBenefits.org portal, you must register to create your user ID and password to log into the system.
Returning Users
- Go to www.NCHBenefits.org.
- Enter your user ID and password. Note: your user ID and password is the one you previously established when originally registering.
- Click on the “LOG IN” button.
- If you have forgotten your user ID or password, click on the “Did you forget your user ID?” or “Did you forget your password?” link and follow the instructions on the screen. If you experience any difficulties, call at 888.NCH.BFTS (888.624.2387) for assistance.
New Users
- Go to www.NCHBenefits.org.
- Create your user ID and password by selecting “REGISTER.” You will be prompted to enter your first name, last name, date of birth and Social Security number. Click “NEXT.”
- Create your password, choose your security question and answer. Click “NEXT.”
- Review the Terms of Use; if you accept, click on “I AGREE.”
- Click on the “Login” button.
Should you have any questions, contact our Nemours Children’s Benefits Center at 888.624.2387 from 8 a.m. to 8 p.m. ET, Monday through Friday
86Q: If I’d like all my benefits to remain the same, is there anything I need to do?
86A: If you don’t go through the enrollment process, your 2024 elections will carry over into 2025. However, if you participate in any of these benefits, you will need to re-elect:
- SAVI (requires you to re-attest your eligibility to continue this benefit)
- Flexible spending accounts (health care, limited purpose, dependent, mass transit and parking)
- Health savings account
- If you are enrolled in the HRA, you will need to verify your continued eligibility by Nov. 15, 2024
87Q: Will I receive a benefits summary after I enroll? What if there’s an error or I need to make a correction?
87A: Upon completion of your online enrollment, a confirmation statement will be provided for you to save, email or print. In addition, you will receive an email following the end of the enrollment window with instructions on how to access your confirmation statement. Please check your confirmation statement carefully. If you need to make any changes, there will be a correction period (Nov. 18 – 25, 2024) for you to make any final changes to your benefits for 2025.
88Q: When do the new benefits go into effect?
88A: Benefits selected during annual enrollment will be effective Jan. 1, 2025 (except those requiring insurance company approval).
89Q: Will the PTO buyback be available during the correction period?
89A: No. The PTO buyback is only available during the regular annual enrollment period which closes on Oct. 31.
90Q: What if I have a status change in late 2024?
90A: If you have a status change or qualified life event (QLE) in the last quarter of 2024 (during or after annual enrollment), you will need to make benefits elections for both 2024 and 2025 for your benefits changes to carry over for 2025. You may make both elections either through the enrollment portal or by contacting the Nemours Children’s Health Benefits Center (888.624.2387) for assistance.
91Q: Can I waive coverage for my spouse and cover just my kids?
91A: Yes. You can choose which dependents to cover, as long as you also have coverage under the plans. If you are adding a spouse and/or children for the first time, you will have to submit documentation to verify their eligibility.
92Q: How do I find out if my provider is in the Aetna network for our medical plans?
92A: You can look for providers on Quantum Health’s site or app or you can call Quantum Health and they can assist you in finding a provider.
93Q: Do I need to re-enroll in the 403(b) and 457(b) plans for 2025?
93A: No. You do not need to re-enroll in the 403(b)and 457(b) plans.